Last updated: February 1, 2026
We understand that plans change. This policy outlines how cancellations and refunds are handled at Shiplynks.
You may cancel a shipment before it has been picked up by our logistics partner. Once a shipment is in transit, it cannot be cancelled. To cancel, please contact us as soon as possible via email or phone.
Refunds are available in the following cases: shipments cancelled before pickup, shipments that are lost or damaged due to our handling, and overcharged shipments where a billing error has occurred. Refunds are not available for shipments delayed due to customs or external factors beyond our control.
Once a refund is approved, it will be processed within 5–7 business days to your original payment method. You will receive an email confirmation once the refund has been initiated.
To request a refund, please email shiplynks@gmail.com with your tracking number and a brief description of the issue. You can also call us at +91 81303 47547 for immediate assistance.
Refunds will not be issued for shipments containing prohibited items, shipments where incorrect delivery details were provided by the sender, or requests made after 30 days from the date of shipment.